FAQ

Frequently Asked Questions

Find answers about VELORA Beauty products, ordering, delivery, returns and payments.

LumiScalp Ritual Brush

What is the LumiScalp Ritual Brush?

LumiScalp is an electric scalp-massage brush designed to make regular scalp care more comfortable and enjoyable.

It features a circular massage head, flexible bristles, an easy-to-hold long handle and a red-light mode.

What does the brush do?

The flexible bristles provide a gentle scalp massage and help turn your hair-care routine into a relaxing self-care ritual.

The product is intended for cosmetic and personal-care use. It is not a medical device and is not intended to diagnose, treat or cure hair loss or another medical condition.

Does LumiScalp guarantee hair growth?

No. Individual experiences vary, and we do not guarantee hair growth or treatment of hair loss.

A scalp-massage brush can complement a regular hair-care routine, but it should not replace medical advice or treatment.

If you are experiencing sudden or unexplained hair loss, consult a qualified healthcare professional.

What colours are available?

LumiScalp is available in:

Black;
Gold;
Signature red.

Availability may vary.

Is the brush suitable for every hair type?

It is designed for a wide range of hair types.

For thick, curly or textured hair, divide the hair into sections and place the brush directly against the scalp. Avoid dragging it through tangled hair.

How do I use LumiScalp?

Make sure your hair and scalp are prepared according to the supplied instructions.
Divide the hair into sections if necessary.
Place the circular brush head gently against the scalp.
Move it slowly across each section using light pressure.
Avoid holding the device in one place for an extended period.
Turn it off and clean the brush head after use.

Always follow the instructions supplied with your product.

How much pressure should I use?

Use light, comfortable pressure. Pressing harder does not necessarily improve the experience and may cause discomfort or tangling.

Stop using the device if you experience pain, irritation or an unexpected reaction.

Can I use the brush on wet hair?

Follow the instructions supplied with your model.

Do not expose an electrical device to water unless its instructions expressly confirm that the relevant part is water-resistant or waterproof.

Never immerse the handle, charging connection or electrical components in water.

Can I use the brush with scalp oils or serums?

Only use a scalp product if it is suitable for your skin and compatible with the device instructions.

Avoid thick, sticky or highly oily formulas if they could collect inside the brush head or electrical components. Clean the contact surface carefully after use.

How do I clean the brush?

Turn the device off before cleaning.

Remove loose hair from the bristles and wipe the accessible surface using a soft, slightly damp cloth. Do not use harsh chemicals and do not immerse electrical components in water.

Allow the device to dry completely before charging or storing it.

How often can I use it?

Use the frequency recommended in the supplied instructions and adjust according to comfort.

More frequent or aggressive use does not guarantee better results. Allow your scalp to rest if it feels sensitive.

Who should not use the red-light mode?

Ask a qualified healthcare professional before using a light-based device if you:

Have a light-sensitive condition;
Take photosensitising medication;
Have an active scalp condition;
Have unexplained irritation or wounds;
Are receiving treatment that could be affected by light exposure.

Do not look directly into a bright light source.

Facial and skincare tools

What is the Contour Glow Wand?

The Contour Glow Wand is a rechargeable facial and neck massager with warming, vibration and light-based modes.

It is designed to complement a cosmetic skincare routine. It does not provide a permanent facelift and is not a substitute for professional medical treatment.

How should I use the Contour Glow Wand?

Use it on clean, intact skin with light pressure. A compatible water-based skincare product may help the device move comfortably across the skin.

Avoid the eyelids, throat, broken skin and irritated areas. Follow the instructions supplied with the device.

What is the Lumière LED Face & Neck Mask?

The Lumière LED Face & Neck Mask is a flexible silicone beauty device featuring multiple light settings and coverage for the face and neck.

It is intended for cosmetic skincare routines rather than medical treatment.

Is the LED mask suitable for everyone?

Light-based skincare may not be suitable for everyone.

Before use, consult a qualified professional if you:

Have a light-sensitive condition;
Take medication that increases light sensitivity;
Have an active skin condition;
Are undergoing medical skincare treatment;
Are uncertain whether LED exposure is appropriate for you.

Use the supplied eye protection and do not look directly at the LEDs.

How long should an LED session last?

Follow the timing and frequency stated in the instructions supplied with the mask.

Do not extend sessions beyond the recommended period in an attempt to achieve faster results.

What is the PureWave Skin Spatula?

The PureWave Skin Spatula is a rechargeable ultrasonic beauty tool with cleansing, ion-care and EMS modes.

Its flat metal tip is designed to complement an at-home cleansing and skincare routine.

Should the skin be wet when using the skin spatula?

The skin should normally remain wet when using an ultrasonic cleansing mode. This allows the spatula to glide more comfortably.

Do not scrape dry skin or apply excessive pressure. Follow the instructions supplied with the device.

Can I use the skin spatula on active acne?

Do not use the device over broken, bleeding, inflamed or severely irritated skin.

If you have active acne, a diagnosed skin condition or are using prescription skincare, consult a qualified professional before use.

Gua sha tools

What is the Sculpt Horn Gua Sha made from?

The Sculpt Horn Gua Sha is made from natural buffalo horn.

Because it is a natural material, colour, pattern and shape may vary slightly between individual pieces.

How do I use a traditional gua sha tool?

Apply a suitable facial oil or serum so the tool can glide without pulling the skin.

Use light pressure and move the tool slowly along the natural contours of the face, neck or body. Do not use it over broken, inflamed or irritated skin.

What is the Aurora Heated Gua Sha?

The Aurora Heated Gua Sha combines a white-jade massage surface with gentle heat, vibration and a 630 nm red-light mode.

It is rechargeable using USB-C and is designed for a relaxing cosmetic facial-massage routine.

Does gua sha permanently change the shape of the face?

No permanent facial reshaping is guaranteed.

Massage may temporarily affect the appearance of puffiness or help the face feel relaxed, but individual experiences vary.

How do I clean a gua sha tool?

Wipe the massage surface after every use with a soft cloth and a gentle cleaning solution suitable for its material.

Do not immerse an electronic heated gua sha device in water. Allow it to dry completely before storing or charging.

Foot-care products

What is the Sole Renewal Foot Mask?

The Sole Renewal Foot Mask is a sock-style at-home treatment designed to soften dry, rough-feeling feet.

Different botanical-inspired options and pack sizes may be available.

How do I use the foot mask?

Clean and dry your feet.
Place the masks over your feet.
Leave them on for the period stated in the product instructions, normally around 60–90 minutes.
Remove the masks.
Rinse your feet thoroughly.

Do not use the mask for longer than instructed.

When does peeling begin?

Where the selected mask is an exfoliating peel treatment, peeling may develop gradually during the days following use.

Do not pull or forcibly remove peeling skin. Individual results and timing vary.

Who should not use an exfoliating foot mask?

Do not use it on broken, irritated, sunburned or recently shaved skin.

Before use, seek professional advice if you:

Have diabetes;
Have reduced circulation or sensation in the feet;
Have an active foot condition;
Are pregnant or breastfeeding;
Have known sensitivities to cosmetic ingredients.

Check the ingredient list before use.

What is the Silken Sole Pedi Tool?

The Silken Sole Pedi Tool is an electric pedicure device with replaceable sanding discs in different grit options.

It is designed to smooth dry, rough-feeling areas of the feet.

How do I use the electric pedicure tool safely?

Use it only on clean, dry and intact skin.

Apply light pressure and keep the tool moving. Do not hold the sanding surface in one place and do not use it on cuts, painful areas or inflamed skin.

Which sanding-disc grit should I choose?

Coarser discs are intended for more noticeable rough areas, while finer discs are used for gentler smoothing and finishing.

Begin cautiously and select a finer grit if you are uncertain or have sensitive skin.

Product safety and care

Are VELORA Beauty tools medical devices?

Unless a product page expressly states otherwise and provides the appropriate supporting information, our products are cosmetic and personal-care tools rather than medical devices.

Can children use the products?

Electrical, light-based, exfoliating and massage devices should not be used by children without appropriate adult supervision and confirmation that the product is suitable for their age.

Keep small parts, charging cables and cosmetic treatments away from young children.

Can I share a beauty device with another person?

For hygiene reasons, personal-care tools that touch the scalp, face, skin or feet should not normally be shared unless they can be cleaned and disinfected safely according to the product instructions.

What should I do if irritation occurs?

Stop using the product immediately.

Rinse the affected area where appropriate and seek professional advice if irritation persists, becomes severe or causes concern.

Why does my product look slightly different from the photograph?

Minor variations can occur because of screen settings, lighting, manufacturing batches and natural materials.

The product you receive should still match its description and selected variant in all material respects.

Orders and payments

Who operates VELORA Beauty?

VELORA Beauty is operated by Arthur Brown from:

47 Merryland St
Glasgow G51 2QG
United Kingdom

Arthur Brown is also the UK payment recipient for orders placed through the store.

Is checkout secure?

Our store is hosted by Shopify, and payments are processed through Shopify Payments or another payment provider displayed at checkout.

VELORA Beauty does not ordinarily receive or store your complete payment card number or card security code.

Which currencies are accepted?

Available currencies and payment methods are displayed at checkout.

Your bank or payment provider may charge a currency-conversion or international transaction fee. These charges are not controlled by VELORA Beauty.

Can I change or cancel an order?

Contact support@velorabeauty.com as soon as possible.

We will try to make the requested change before processing begins, but we cannot guarantee changes or cancellation after an order has been prepared or dispatched.

Why was my order cancelled?

An order may be cancelled because:

The product became unavailable;
Payment was not authorised;
The delivery information could not be verified;
We identified a possible fraud or security risk;
We could not legally or reasonably deliver to the destination;
There was an obvious pricing or product-information error.

If payment was taken for a cancelled order, the applicable amount will be refunded.

Shipping and delivery

Where do you ship?

We ship to most countries and regions worldwide.

Availability, shipping methods and charges are shown at checkout.

Is every order shipped from the United Kingdom?

Not necessarily.

VELORA Beauty is operated from the United Kingdom, but products may be dispatched from different international warehouses or fulfilment partners.

How long does delivery take?

Typical estimated delivery periods after dispatch are:

United Kingdom: 4–10 business days;
Europe: 6–14 business days;
United States and Canada: 7–15 business days;
Australia and New Zealand: 8–18 business days;
Other destinations: 10–25 business days.

These are estimates rather than guaranteed dates. Customs processing, remote locations, weather and carrier disruption may cause delays.

Can an order arrive in more than one parcel?

Yes. Products stored in different warehouses may be shipped separately.

Where available, individual tracking information will be provided for each parcel.

Will I receive tracking?

Tracking is provided where available and is normally sent by email after dispatch.

Tracking information may require 2–5 business days to become active.

Will I pay import duties or taxes?

International orders may be subject to customs duties, import taxes, brokerage fees or carrier charges.

Unless checkout expressly says these charges are included, the customer is responsible for charges imposed by the destination country.

What should I do if tracking says delivered but I cannot find the parcel?

Confirm the delivery address;
Check around the delivery location;
Ask household members, neighbours or building reception;
Check for a safe-place notice;
Contact the carrier;
Contact support@velorabeauty.com if the parcel remains missing.

Returns and refunds

What is the return period?

We offer a 30-day return period for eligible products.

To qualify for a voluntary return, the item should be unused, complete and in its original packaging. Hygiene-sensitive products may need to remain sealed.

Can I return an opened beauty device?

An opened or used personal-care product may not qualify for a change-of-mind return where it cannot be safely resold for health or hygiene reasons.

This restriction does not remove your rights if the product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Who pays for return shipping?

For a change-of-mind return, the customer is normally responsible for return shipping unless applicable law requires otherwise.

For a confirmed faulty, damaged or incorrectly supplied product, VELORA Beauty will cover reasonable return costs or provide appropriate return instructions.

How are refunds issued?

Approved refunds are issued to the original payment method.

After the refund is processed, banks and payment providers may require additional time to credit the funds. This commonly takes 5–10 business days.

Can I exchange a product for another colour?

The quickest option is normally to return the eligible original item and place a new order for the preferred colour.

Contact VELORA Beauty

If your question is not answered here, contact:

VELORA Beauty
Operator and payment recipient: Arthur Brown
47 Merryland St
Glasgow G51 2QG
United Kingdom

Email: support@velorabeauty.com